Common queries answered
Frequently asked Questions
We usually ship out your order the same or next business days after payment is cleared. Shipping from here usually take 2-5 business days for metro areas and an extra few days for rural areas.
We understand that sometimes things doesn’t go as we plan. We created a return policy which you can view here. If you’re still not satisfied please get in touch and we’ll resolve your issues.
If you make a mistake in your shipping address, please make sure you get in touch with us as soon as possible. Unfortunately we can’t guarantee that an address change will happen after the order is received but we’ll try our best.
Please use the contact us form on this page to send us an email with any questions, comments, complaints or compliments. Our team will aim to reply to your within 24 hours.
If you make a mistake in your shipping address, please make sure you get in touch with us as soon as possible. Unfortunately we can’t guarantee that an address change will happen after the order is received but we’ll try our best.
We only ship Australia Wide at the moment.
We’ll try our best to dispatched your order in one package, however some items might be too big to be included in a satchel or a box and will be shipped as a standalone item.
If you end receiving part of your order please be patient and double check your tracking details to check if there is any other items/articles that are still on the way.
All our items will be shipped from our Melbourne warehouse.