Returns Policy

WHAT can be returned?
If you received the wrong product or you received a damaged product please let us know and we’ll arrange the return at our cost. Unfortunately, we don’t accept any change of mind returns.

WHEN do items need to be returned by?
All Products must be returned within 7 days from the date of purchase.

WHERE do items need to be returned to?
Please get in touch with us prior to sending any item back and we’ll supply the address and the procedure to return it.

HOW do customers return items?
You’ll need to provide a copy of the Tax Invoice or any proof showing that you purchased the item from us. You must also describe the problem precisely, provide evidence to support your claim, and state whether you are requesting a replacement or refund.

SHIPPING for returns?
Customers are responsible for the cost and return of items and we shall not be liable for possible losses during transit. The sender should also be able to provide a tracking number. Returns for damaged items will be covered using standard shipping unless specified by us.   

CREDIT for returns?
A refund will be given using the same payment method used when the item was purchased. Original shipping costs are non-refundable. Please allow up to 8 business days for the return to be processed, once received by us. 

Packing materials?
All Items need to be unused, in the original packaging with tags intact and clean for the return to be accepted. Varying fees can be applicable if these conditions are not met or entirely rejected.  

Australian Warranty

All our products come with 12-month warranty. This warranty excludes any standard wear and tear and/or misuse of the products and/or following wrong washing and care instructions.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.